10 Ways to Communicate with Millennials

On a recent flight, my seatmate and I began to talk about communication and conversation strategies for dealing with difficult people. Then out of the blue, my neighbor announced: “Boy, these millennials are hard to work with!” Read more

May 10, 2017 Read more Communication millennials

Are You Engaging in “Fake Focus?"

During the last several months, we have heard a lot about “fake” news or “fake” media. The frequent use of these terms made me think of the term “fake focus” and how it can cause problems in our organizations. So what does the word “fake” refer to? “Fake” may be defined as something that is not real or it may mean to pretend, falsify, or fictionalize something. “Focus” is defined as a concentrated activity or influence that leads to a particular outcome. Consequently, one’s focus is a devotion or dedication to a particular effort with a specific outcome in mind. Read more

April 17, 2017 Read more Results Critical Thinking

Do You Lose Friends and Alienate Others? 12 Suggestions for Talking about Political Topics

Although many people have had business communications training, some still approach difficult conversations with a degree of fear and trepidation. In fact, ever since Donald Trump won the presidency, I have had a number of people call and email seeking advice and asking for suggestions about how to talk about politics. Many of these folks have done damage to their current relationships in the way that they have broached sensitive topics. Read more

April 6, 2017 Read more Results Influence

Does Your Nonverbal Behavior Box You In? 12 Tips for Improving Your Body Language

I had just finished speaking at an event and a number of people came up to the stage to talk and to ask questions that they didn’t want to ask in front of the entire group. After a few moments I was approached by a woman who began rapidly asking me a number of questions. Before I could finish answering one question, she would hit me with another question. Read more

March 14, 2017 Read more Engagement Awareness

How to Deliver Bad News to Your Boss: 13 Tips for Making the Best of a Bad Situation

I had a previous boss who would go off like a volcano anytime the results that we produced did not meet his expectations. He was so volatile in his reaction to bad news that other members of our law firm urged him to get some professional help in order to keep the rest of the staff from quitting. When he was caught off guard, nothing seemed to stem the tide of his anger. When this situation occurs it is never easy. Most of the time we would rather jump off a cliff than face the prospect of giving bad news to a superior. Nevertheless, there are a number of steps that you can take to improve the, “Bad news, Boss,” scenario. Hopefully you will find these useful in addressing a negative situation. Read more

March 7, 2017 Read more Conversation results

How Emotionally Intelligent Are You Really?10 Questions for Assessing Your Ability to Keep Your Cool

A few weeks ago I was taking my son to school in the midst of a snow storm. As I pulled into the student drop-off at the high school, I noticed a woman who was getting into her car as I was waiting to move forward. I was about up to her car when she got in, and started to back out. As there wasn't really room for her to pull out, so I pulled forward past her. Her rear lights went on and she started to back out just as I passed her. Read more

February 16, 2017 Read more Results Emotional Intelligence

Are You Creating a Culture of Inclusion? 12 Steps for Building a More Collaborative Culture

With recent events in Ferguson, Missouri, Baltimore, Maryland, among other places around the country, and with the election of Donald Trump, people’s positions and opinions have become more and more polarized. Civil discourse and meaningful dialogue have been replaced by rancor, accusation, disrespectful language, and wild speculation unbefitting a civil and democratic society. Read more

February 2, 2017 Read more Leadership Change Conversation

11 Telltale Signs That You Are Not Talking About What Matters Most

Recently one of my trainees went through her annual performance review. She received an unsatisfactory rating in one area because her manager told her that she was too argumentative. When she asked what that meant, she was told that she asked too many questions. Read more

January 19, 2017 Read more Communication Leadership

Are You Set to Succeed in 2017? Nine Questions to Improve Your Results

One of the greatest challenges of running the river in Grand Canyon is learning how to navigate the rapids. There is an average of one rapid every half mile from Lee’s Ferry, Arizona to Pierce Ferry on Lake Mead, Nevada, a distance of over 283 miles. In order to run these rapids successfully, Read more

January 5, 2017 Read more Results Change

Are We Becoming Past Feeling? Eight Ways to Bring More Light to Your Holiday Season

As the year comes to an end, I have become increasingly disturbed at some of the behavior that we have witnessed this year. How can we justify a person driving their car into a group of innocent bystanders? Or a group of young boys lighting a handicapped boy on fire because he was different? Or when was it ever appropriate to burn and destroy the property of others as a way of expressing disagreement? Can we judge others based solely on opinion in the absence of concrete evidence? Read more

December 20, 2016 Read more Results Influence Relationships

Do You Empower Your People? 10 Strategies for Empowering Others

When I was in my first job in corporate America, I had a one-of-a-kind manager. The first thing he did when meeting with me was to ask me what I wanted to become and what my vision of my future career looked like. I really hadn’t given it much thought, and so I candidly told him so. Always abounding in patience, he began by asking me a series of well-thought out questions that made me think. Read more

December 15, 2016 Read more Leadership Results

Will You Pay It Forward? Seven Tips for Making a Difference

This past week I was shocked to read about two passengers on a flight who evidently started a fight over their different political views. The pilot went on a rant over the plane’s intercom taking the fighting passengers to task to defuse the situation. With all the divisiveness that seems to be going on right now, each of us ought to put a particular emphasis during the upcoming holiday to go out of our way to make life more rewarding for one another. Read more

November 21, 2016 Read more Results Influence

Managing Emotions in the Workplace

I recently had a team ask me if emotional displays were appropriate in the workplace. When I asked them what they meant, they shared with me that one member of their team would sometimes cry when discussing topics that were relevant to his or her work. I took the time to explore the situation with the person. I concluded that his or her behavior resulted because some team members didn’t see the issue in the same way or feel as passionately as they did about the situation that was being discussed. When we consider the appropriateness of emotional displays, the expression of emotion could be placed along a continuum from aggressive or “hot” to passive or “cold.” Obviously when someone begins to shout, demean, or use derogatory terms, the person who is confronted by such behavior will usually respond in two ways: they will respond in kind and meet “hot” emotion with “hot” emotion, or they will completely shut down. Read more

October 18, 2016 Read more Engagement Emotional Intelligence

Are You Answering the Call? 13 Questions to Improve the Quality of Your Leadership

One day this week when I was working at home the upstairs phone began to ring. Since I was busy, I ignored the call, figuring the answering machine would pick it up. During the next hour, the phone rang at least three more times. Read more

September 27, 2016 Read more Leadership Results

Do You Communicate to Control or to Connect?

Years ago I started to notice that the way I spoke to my children did not produce the desired results. I remember one day when my oldest brought home a B- in math, and I said something like, “You got a B- in math? What happened?” Immediately my spouse responded with, “Some kind of a communication expert you are!” Read more

September 20, 2016 Read more Communication Influence